Changes in the Services Industry in the Future Will Primarily

question 37

Multiple Choice

Changes in the services industry in the future will primarily be driven by three factors-technological development, improved understanding of service delivery and consumption, and (3) __________.

• A)reverse marketing
• B)global development
• C)global service branding
• D)sustainable development
• E)the elimination of ethnocentricity

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Definitions:

Forum Non Conveniens

A legal doctrine allowing courts to dismiss a case if another court or forum is more suited to hear the case, usually due to convenience factors.

Personal Jurisdiction

Refers to a court's authority over the parties involved in a legal case.

Specific Personal Jurisdiction

A doctrine permitting adjudication of a claim against a defendant only if the defendant purposely availed himself or herself of the protections of the forum and if the selected forum is reasonable.

WTO

The World Trade Organization, an international body that regulates and facilitates global trade agreements and disputes.