As She Listens to Her Customer,Katlin Refrains from Evaluating the Message

question 85

Multiple Choice

As she listens to her customer,Katlin refrains from evaluating the message and tries to see the customer's point of view.What kind of listening is Katlin displaying?

• A) low involvement
• B) participative
• C) non-routine
• D) active
• E) responsive

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