Which of the Following Statements About How the Services Characteristic

question 56

Multiple Choice

Which of the following statements about how the services characteristic of inseparability affects delivery of the service is true?

• A)The receiver of the service does not interact with the provider of the service.
• B)Customers cannot sample the service before they buy it.
• C)A direct channel of distribution must not be used.
• D)The service must be created and dispensed simultaneously.
• E)The scale of operation of the firm must not be limited.

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Definitions:

Assertiveness

The quality of being self-assured and confident without being aggressive, enabling individuals to express their thoughts and feelings in a direct, honest manner.

Conflict Avoidance

A behavioral tendency to evade or steer clear of situations that might lead to disagreements or disputes.

Confrontation

A face-to-face meeting or conflict between individuals or groups, often involving a direct challenge or dispute.

Workload

The amount of work assigned to or expected from a person within a specified time period.