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The Model of Service Quality That Identifies Five Gaps That

question 64

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The model of service quality that identifies five gaps that can cause problems in service delivery and influence customer evaluations of service quality is referred to as the _____ model.


Definitions:

Basidia

Specialized spore-producing structures found in Basidiomycota fungi, typically shaped like a club.

Coenocytic

Refers to a cellular structure containing multiple nuclei within a shared cytoplasm, typically found in some fungi and algae.

Ascomycete

Member of a phylum of fungi characterized by the production of nonmotile asexual conidia and sexual ascospores.

Alternation of Generations

A reproductive cycle found in plants and some algae involving successive asexual and sexual generations.

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