In a CRM Environment,_____ Is Defined as the Informal Process

question 8

Multiple Choice

In a CRM environment,_____ is defined as the informal process of collecting customer information through customer contacts and feedback on product and service performance.

• A) leveraging
• B) knowledge management
• C) interaction
• D) data mining
• E) learning

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Definitions:

Proposition

A statement or assertion that expresses a judgment or opinion.

Prototype

An original model on which something is patterned or based.

Mental Image

A representation of sensory information or experiences in one's mind, which does not currently exist in the physical world.

Algorithmic

Pertaining to or using a step-by-step procedure or formula for solving a problem or completing a task.