What Would Be the Retailing Principle That Compelled Tony Hsieh

question 4

Multiple Choice

What would be the retailing principle that compelled Tony Hsieh to ship merchandise that was grotesquely underpriced when he could have just cancelled the orders?

• A) every online sale is a legal sale, a contract between consumer and retailer
• B) customer satisfaction
• C) it would have cost more to settle in court
• D) the dollar amount lost is only retail, not wholesale
• E) the loss would be made up in future sales

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Definitions:

Passive Approach

A strategy or method where actions and decisions are reactive rather than proactive, often characterized by minimal or no intervention.

Government Act

A piece of legislation that has been passed by a legislative body, such as a parliament or congress, and formally enacted into law.

Phillips Curve

A theoretical inverse relationship between rates of unemployment and corresponding rates of inflation, suggesting that inflation rises as unemployment falls, and vice versa.

Aggregate Demand

The aggregate demand for every good and service within a certain economy or market.