Service Firms Whose Customers Demand a Diverse Array of Services

question 74

Multiple Choice

Service firms whose customers demand a diverse array of services and are predisposed to participating in the service delivery,such as medical care,legal advice,and higher education,are better able to integrate the activities of highly differentiated activities through ___________ organizations.

• A)mechanistic
• B)organic
• C)sociotechnical
• D)"new"

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Definitions:

Anxiety

A feeling of worry, nervousness, or unease, typically about an imminent event or something with an uncertain outcome.

REBT

Rational Emotive Behavior Therapy, a form of psychotherapy that emphasizes changing irrational beliefs to overcome emotional and behavioral issues.

Inappropriate Use of Labels

Refers to the misuse or incorrect application of categorizations or names to individuals or concepts, which can lead to misunderstanding or harm.

Intimacy and Sexuality

Aspects of a relationship that involve creating a close, personal connection and engaging in sexual activity, reflecting both emotional and physical dimensions of human interaction.