Which Component of Service Quality Represents the Ability to Provide

question 169

Multiple Choice

Which component of service quality represents the ability to provide prompt service?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

---

Definitions:

Latent Content

In psychoanalytic theory, it refers to the hidden psychological meaning of dreams, as opposed to the manifest content, which is the literal storyline of the dream.

Activation-synthesis Theory

A theory that explains dreams as the brain's attempt to make sense of random neural activity that occurs during sleep.

Sleep Disorder

A medical condition that negatively affects a person's sleep patterns, leading to health issues and diminished quality of life.

Symptoms

Signs or manifestations, often physical or mental, indicating the presence of a disease or condition.