Customer Relationship Management Initially Was Popularized as _____

question 28

Multiple Choice

Customer relationship management initially was popularized as _____.

• A) one-to-one marketing.
• B) a mass marketing approach.
• C) total quality management.
• D) a customer satisfaction program.
• E) a differentiation strategy.

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Definitions:

Legislation

Laws and statutes proposed and enacted by a government's legislative body to regulate, authorize, sanction, grant, declare, or restrict.

Status

A condition or situation at a particular time, often used to describe clinical conditions or social and financial conditions.

Clinical Laboratory Improvement Amendments

Regulations established in 1988 that govern laboratory testing in the U.S., ensuring accuracy, reliability, and timeliness of patient test results.

Operating Laboratories

Facilities equipped for conducting scientific experiments, research, or testing, often in the fields of medicine or technology.