Keeping Existing Clients Is Always Less Costly Than Acquiring New

question 94

True/False

Keeping existing clients is always less costly than acquiring new clients,which is reason enough to take steps to repair the relationship when your company is at fault.

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Definitions:

Succession Management

The practice of finding and nurturing new leaders to take over when current leaders leave, retire, or die.

Lag Measures

Metrics that reflect the success or failure of an activity only after it has occurred, often used to assess past performance.

Succession Planning

A strategy for identifying and developing future leaders within an organization to ensure a smooth transition in key positions.

Succession Plan

A strategic plan outlining how positions within an organization will be filled in the event of employee departure or growth.