When Responding to a Customer Complaint About One of Your

question 68

Multiple Choice

When responding to a customer complaint about one of your company's services,you _____________

• A)soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
• B)use a generous,grudging tone.
• C)use a standard form letter,with blanks left for filling in unique information in neat handwriting.
• D)avoid blaming a specific individual or department for the problem.

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Definitions:

Art Therapy

A therapeutic practice that uses the creative process of making art to improve a person's physical, mental, and emotional well-being.

Psychospiritual Context

A perspective that integrates psychological and spiritual aspects to understand and address issues in one's life.

Sociocultural

Pertaining to the combination of social and cultural factors that influence an individual's behavior, beliefs, and attitudes.

Physical

Relating to the body or to material things, as opposed to the mind or spirit.