When Refusing a Routine Request,it's a Good Idea to Imply

question 26

True/False

When refusing a routine request,it's a good idea to imply that other assistance or information might be available,even if it isn't,in an attempt to calm the customer.

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Definitions:

Prejudice

A preconceived opinion or judgment about someone or something that is not based on reason or actual experience; often involves negative attitudes or discrimination.

Discrimination

The unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex.

Group Work

The collaborative effort of individuals working together in a group to complete tasks, solve problems, or achieve common goals.

Asian Americans

A diverse group of Americans of Asian descent, representing various nationalities, languages, and cultures.