An Electronics Retail Chain Asked Its Customers to Rate the Service

question 56

Multiple Choice

An electronics retail chain asked its customers to rate the service it provides at its customer support division based on the inclination and alertness of staff members in providing service to customers.The service dimension that the company is trying to evaluate in this scenario is:

• A)relativity.
• B)responsiveness.
• C)inseparability.
• D)durability.
• E)tangibility.

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Definitions:

Battle Of Vicksburg

A significant battle during the American Civil War, where Union forces led by General Ulysses S. Grant besieged and captured Vicksburg, Mississippi, in 1863, thus gaining control of the Mississippi River.

Mississippi River

One of the longest rivers in North America, flowing south from its source in Minnesota to the Gulf of Mexico, serving as a vital waterway for transportation and agriculture.

Confederate Forces

The military units that fought for the Confederate States of America during the American Civil War, opposing the Union or Northern states.

Lincoln

Abraham Lincoln, the 16th President of the United States, who led the country during the Civil War and is credited with emancipating the slaves.