Sara Does Not Like to Wait for Long Before Being

question 77

Multiple Choice

Sara does not like to wait for long before being served at a restaurant.Hence, the dimension of service that will influence Sara when she rates the quality of service at a restaurant will be:

• A)durability.
• B)reliability.
• C)tangibility.
• D)responsiveness.
• E)empathy.

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Definitions:

Couple Therapy

A form of psychotherapy aimed at resolving relationship issues through communication and problem-solving strategies between partners.

Communication

The process of conveying information and meaning through verbal, non-verbal, written, or visual mediums.

Hypnotherapy

A therapeutic technique that uses hypnosis to create subconscious change in the form of new responses, thoughts, attitudes, behaviors, or feelings.

Social Skills Training

A behavior-therapy method for helping people in their interpersonal relations that utilizes self-monitoring, behavior rehearsal, and feedback.