The Service Dimension That Refers to the Knowledge of and Courtesy

question 53

Multiple Choice

The service dimension that refers to the knowledge of and courtesy by employees and their ability to convey trust and confidence is called:

• A)empathy.
• B)tangibility.
• C)reliability.
• D)responsiveness.
• E)assurance.

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Definitions:

Shape Constancy

The ability of the visual perception system to recognize an object's shape despite its orientation or the angle from which it is viewed.

Brightness Constancy

The psychological phenomenon where the perceived brightness of an object remains constant despite changes in the illumination conditions.

Color Constancy

The psychological feature that ensures perception of the colors of objects remains relatively constant under varying illumination conditions.

Monocular Cues

Visual information taken in by one eye that aids in depth perception and distance estimation.