The Service Dimension That Refers to the Knowledge of and Courtesy

question 53

Multiple Choice

The service dimension that refers to the knowledge of and courtesy by employees and their ability to convey trust and confidence is called:

• A)empathy.
• B)tangibility.
• C)reliability.
• D)responsiveness.
• E)assurance.

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Definitions:

Discounted Note

A promissory note that is issued at a price lower than its face value and repaid at its face value at maturity.

Cash Proceeds

The total amount of cash received from transactions, often relating to the sale of assets or products.

Discounted Note

A financial instrument involving a loan document that has been reduced from its face value to reflect current market interest rates.

Journal Entry

A record of a business transaction in an accounting journal that details the financial implications of the transaction.