A Beach Resort Provides a Questionnaire to Its Customers When

question 125

Multiple Choice

A beach resort provides a questionnaire to its customers when they are checking out of the resort that asks customers to rate the service based on different service quality dimensions.The resort will use their answers to check if the services have met customer expectations.Which of the following can be best established by the resort using the collected information?

• A)Distributive fairness
• B)Zone of tolerance
• C)Assurance gap
• D)Delivery gap
• E)Procedural fairness

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Definitions:

Endorphins

Neurochemicals produced by the body that act as natural painkillers and mood elevators, often released during exercise, excitement, and pain.

Substance P

A neuropeptide involved in the transmission of pain signals from the peripheral to the central nervous system.

Morphine

A powerful opiate analgesic derived from the opium poppy, used to relieve severe pain.

Endorphins

Natural chemicals produced by the body to relieve stress and pain, often leading to feelings of euphoria.