The Delivery Gap Is the Difference Between a Firm's Standards

question 43

True/False

The delivery gap is the difference between a firm's standards and the actual service it provides to customers.

---

Definitions:

Founding Team

A group of people who start a business or organization together, bringing different skills and visions to the venture's inception.

University Classmates

Individuals enrolled in the same educational institution or course.

Perceived Image

The way consumers or stakeholders view or interpret an organization, brand, or product.

Co-Owner

An individual or entity that shares ownership rights with one or more parties in a property or business.