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A Coffee Shop Attempted to Discover What Customers Really Wanted

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A coffee shop attempted to discover what customers really wanted from their coffee-drinking experience.It found that people liked to chat over their cup of coffee without anybody disturbing them.Therefore, the coffee shop allowed its customers to stay as long as they liked, without requiring them to order a new cup of coffee every 20 minutes to stay in the shop.This is an example of:


Definitions:

Precedence Chart

A graphical representation of the order in which tasks or activities must be performed in a project or process.

Task Times

The duration or intervals necessary to complete specific activities or tasks in a process or project.

Cycle Time

The total time from the beginning to the end of a process, indicating the speed at which a single unit is produced or a specific task is completed.

Workstations

Dedicated computing devices or areas where specific types of work are performed, often equipped with specialized hardware or software.

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