While It Is Relatively Easy to Offer Customers Internet Options

question 122

Multiple Choice

While it is relatively easy to offer customers Internet options like a FAQ page and an e-mail address to answer questions, some companies are using an interactive approach to address customers' questions while they are visiting the websites. These firms are using ________ to provide the customer with enhanced customer service.

• A)vendor-managed inventory
• B)web videos
• C)online chats
• D)EDI
• E)online games

Grasp the importance of relationship management in building business ties.

Understand the economic and social responsibilities of businesses in society.

Recognize the role of competition in free market capitalism.

Understand the ethical considerations and standards within a business context.

---

Definitions:

Clerical Workers

Employees who perform administrative and office support tasks, such as typing, filing, answering phones, and data entry.

Process Metrics

Quantitative measures used to assess, compare, and improve the processes within an organization or project.

Metrics Evolve

The process through which measurement indicators of performance or success are developed or modified over time to better meet objectives or reflect changing conditions.

BPI Team

A group of individuals dedicated to Business Process Improvement, focusing on analyzing, reviewing, and enhancing business processes to increase efficiency.