When There Is a Significant Difference Between the Service Customers

question 24

Multiple Choice

When there is a significant difference between the service customers receive and the service the firm promotes, the firm has a

• A) knowledge gap.
• B) standards gap.
• C) social expectations gap.
• D) delivery gap.
• E) communications gap.

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Definitions:

Traditional Nuclear Family

A family structure consisting of two parents (male and female) living with their biological or adopted children in a single household.

Works Outside

Employment or activities performed outside of traditional office environments, which can include outdoor labor, remote work, or fieldwork.

Without Pay

Refers to a situation or condition in which work or service is provided by an individual without receiving financial compensation.

Cohabiting Man

An adult male who lives with his romantic partner without being legally married to them, reflecting a form of diverse family structure.