When the Delivery of a Service Fails to Meet Customers

question 9

Multiple Choice

When the delivery of a service fails to meet customers' expectations,a __________ gap exists.

• A) service
• B) knowledge
• C) standards
• D) delivery
• E) communication

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Definitions:

Financially Independent

The status of having enough personal wealth to live, without having to work actively for basic necessities.

Adulthood

The period in human development after adolescence, marked by full physical development, legal responsibilities, and social independence.

Endurance

The capacity to sustain a physical or mental effort for an extended period, often critical in sports, academics, and personal challenges.

Physical Activity

Any bodily movement produced by skeletal muscles that requires energy expenditure, including exercise and daily movements.