After Observing a Customer Verbally Abuse a Waiter, the First

question 59

Multiple Choice

After observing a customer verbally abuse a waiter, the first thing a manager can do to ensure quality service is to

• A) throw the customer out of the restaurant.
• B) assume the waiter provoked the attack and respond accordingly.
• C) provide emotional support to the waiter.
• D) review the delivery support system.
• E) make sure services delivery expectations are consistent and coherent throughout the organization.

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Definitions:

Acute

A condition or phenomenon that is severe but of a short duration, often referring to illness or symptoms.

Household Chores

Tasks and activities performed to maintain and manage a home, including cleaning, cooking, and laundry.

Substantia Gelatinosa

Two layers of the dorsal horns of the spinal cord.

Secondary Afferents

Nerve fibers that transmit sensory signals from primary afferent neurons to the central nervous system for processing.