Dopson's Hardware Was in Bad Financial Shape

question 32

Multiple Choice

Dopson's Hardware was in bad financial shape.They owed so much money that vendors put the store on a cash-only delivery basis.As a result,the store had a dwindling inventory of goods to sell.Whenever a customer asked about an unavailable item,the owner directed the sales staff to say that it was on back order and would be in stock next week.When the customer returned,the item was still unavailable.The owner's policy created a __________ gap.

• A) knowledge
• B) empowerment
• C) communication
• D) standards
• E) tangibility

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Definitions:

Likely

A term used to describe something that has a good chance of happening or being the case.

Direct Exchange

The process of trading goods or services directly for other goods or services without using a medium of exchange, such as money.

Goods And Services

The products and activities that satisfy human wants or needs, goods being tangible items and services being intangible.

Barter

A system of exchange where goods or services are traded directly for other goods and services without the use of money.