Ralph,an Accident and Injury Attorney,wants Satisfied Customers but Does Not

question 65

Multiple Choice

Ralph,an accident and injury attorney,wants satisfied customers but does not want to create unrealistic expectations.To avoid this potential problem,Ralph will evaluate his:

• A) advertising.
• B) personal selling techniques.
• C) promotional efforts.
• D) promises and assurances to clients.
• E) all of these.

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Definitions:

Team Cohesiveness

The extent to which team members are attracted to the group, motivated to stay in it, and perceive themselves as part of the group, enhancing its ability to work effectively.

Positive Relationships

Interpersonal connections that are characterized by mutual respect, trust, and beneficial interactions.

Core Values

Broad beliefs about what is or is not appropriate behaviour.

Adjourning Stage

The adjourning stage refers to the final phase in Tuckman's team development model, where the team completes the task and dissolves, often marked by feelings of accomplishment and sadness.