Narbonne's,an Upscale Department Store,instructs Sales Personnel That Whenever a Customer

question 51

Multiple Choice

Narbonne's,an upscale department store,instructs sales personnel that whenever a customer asks where something is,they should drop what they are doing and offer to escort the customer to what they are looking for.The company's reputation for excellent customer service has probably resulted in:

• A) product design excellence.
• B) mission statement satisfaction.
• C) sustainable price decreases.
• D) a sustainable competitive advantage.
• E) producer excellence.

---

Definitions:

Workers

Individuals engaged in a particular activity or employment, either for wages or as part of a specified task.

Demotion

The action of reducing someone's rank, status, or position, often as a disciplinary measure or organizational restructuring.

Freedom of Speech

The right to express one's opinions and ideas without fear of government retaliation or censorship.

Pay Package

The total compensation, including salary, benefits, bonuses, and any other financial rewards, offered to an employee by an employer.