Larry Operates a Fishing Resort in the Galapagos Islands

question 6

Essay

Larry operates a fishing resort in the Galapagos Islands.Few guests visit his remote island more than once,but Larry has his assistant e-mail recent customers each month to see how satisfied they were with their stay at his resort.Why would Larry spend effort on past customers if few guests come more than once?

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Definitions:

Job Satisfaction

The degree of satisfaction workers experience regarding their positions, duties, and workplace atmosphere.

Absenteeism

The habit of being frequently absent from work or other duties without good reason.

Job Satisfaction

is the level of contentment employees feel about their work, which can affect their motivation, performance, and loyalty to the company.

Performance

A measure of how well an individual, group, or organization achieves their objectives or goals.