Examlex
A(n) _______________ gap exists when a firm knows what they need to do to meet customers' service expectations but sometimes fails to do it.
Consumer Tastes
Preferences and inclinations of consumers that influence their purchasing behavior and choice of products.
Substitutes
Products or services that can replace each other in usage, providing consumers with choices.
Health Clubs
Facilities that offer a variety of exercise equipment, classes, and services to individuals looking to improve or maintain their physical fitness.
Hospital Fitness Centers
Facilities located within or associated with a hospital, offering fitness and health services to patients and sometimes the public.
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