The Building Blocks of Service Quality Are Reliability, Responsiveness, Assurance

question 91

True/False

The building blocks of service quality are reliability, responsiveness, assurance, empathy, and tangibles.

Describe the mechanisms of energy transduction by sensory receptors and the initiation of receptor potentials.

Identify the role of hair cells as mechanosensory receptors and their significance in different organs.

Understand the diversity of sensory receptors and their matching with specific stimuli or energies they transduce.

Understand the structural and functional adaptations in various animals for effective gas exchange.

---

Definitions:

Sales Commissions

A portion of the sale amount given to salespersons as a reward for selling products or services.

Depreciation

The systematic allocation of the cost of a tangible asset over its useful life.

Equipment

Includes tangible assets used in operations, such as machinery and computers, which have a useful life beyond one accounting period.

Continuous Improvement

An ongoing effort to improve products, services, or processes through incremental and breakthrough improvements.