Many Product-Dominant Firms Use Quality Service

question 67

Multiple Choice

Many product-dominant firms use quality service

• A) as a way to minimize the cost of production.
• B) to support a standards gap.
• C) as a way to increase the perishability of their products.
• D) to install a voice of the customer program.
• E) to maintain a sustainable competitive advantage.

---

Definitions:

Family Newsletters

Family Newsletters are periodic publications created to inform family members about events, achievements, and updates within the extended family circle or specific institutions, like schools.

Student Report Cards

Documents issued by schools that provide information on a student's academic performance, behavior, and skills.

Celebratory Events

Occasions or activities organized to celebrate and honor a significant person, date, or event.

National Honor Society

A nationwide organization in the United States that recognizes high school students for their exemplary academic achievement, leadership, service, and character.