When There Is a Significant Difference Between the Service Customers

question 24

Multiple Choice

When there is a significant difference between the service customers receive and the service the firm promotes, the firm has a

• A) knowledge gap.
• B) standards gap.
• C) social expectations gap.
• D) delivery gap.
• E) communications gap.

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Definitions:

Axosecretory

Pertains to the interaction or process where axons release their neurotransmitters directly into the bloodstream.

Axosomatic

Pertaining to the connection between an axon of one neuron and the soma (cell body) of another neuron.

Somatic Nervous System

Part of the peripheral nervous system that handles voluntary control of body movements via skeletal muscles.

Neurotransmission

The process of chemical and electrical signaling between neurons, allowing for communication throughout the nervous system.