Service Providers Often Encounter Rude and Unreasonable Consumers

question 7

Multiple Choice

Service providers often encounter rude and unreasonable consumers. Services marketing managers can reduce the delivery gap, even for these customers, by

• A) empowering consumers.
• B) providing support and incentives for their employees.
• C) directing zone of tolerance limits for employees.
• D) effective customer screening.
• E) forcing rude customers to use technology.

---

Definitions:

Transitory Income Items

Items on a financial statement that are not expected to recur with regularity, reflecting unusual or non-recurring transactions.

Income Statement

A report that outlines a firm's financial results, including income, expenditures, and net profit or loss, for a given fiscal period.

Material Event

Any event that could have a substantial effect on the financial position or operating performance of a company and is of interest to investors or stakeholders.

Income Statement

A financial document that summarizes a company's revenue, expenses, and profits over a specific period, usually a fiscal quarter or year.