Hiro Sells Building Materials to Local Contractors

question 96

Multiple Choice

Hiro sells building materials to local contractors.He wants to build long-term relationships with his contractors through effective follow-up.After delivering the materials ordered,Hiro can demonstrate ________________ by checking with his contractors right after the delivery and addressing any problems promptly.

• A) assurance
• B) responsiveness and empathy
• C) tangibility
• D) profitability
• E) reliability

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Definitions:

Ethical Behavior

Acting in ways that are in accordance with accepted moral standards, which can include honesty, fairness, equity, and respect for others.

Organizational Culture

The shared values, beliefs, and practices that influence how people behave in an organization.

Computer Programming

The process of designing, writing, testing, debugging, and maintaining the source code of computer programs.

Consulting Company

A firm that provides expert advice to businesses in a specific sector, helping them solve issues and optimize performance.