The Building Block of Service Quality Called __________ Refers to the Ability

question 31

Multiple Choice

The building block of service quality called __________ refers to the ability of the firm's employees to convey trust and confidence.

• A) assurance
• B) reliability
• C) responsiveness
• D) empathy
• E) tangibles

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Definitions:

Cardiovascular Disease

A class of diseases that involve the heart or blood vessels, such as coronary artery disease, hypertension, and stroke.

Men

Adult human males, often referenced in discussions surrounding health, behavior, and societal roles.

Diagnosed

The identification of a disease or condition by its signs, symptoms, and from the results of various diagnostic procedures.

Hot Flashes

Sudden feelings of warmth, usually most intense over the face, neck, and chest, which can result in sweating and possibly discomfort, often associated with menopause.