Collecting Information at the Point of Sale Is a Straightforward

question 56

Multiple Choice

Collecting information at the point of sale is a straightforward and inexpensive way to assess service quality,but this approach will NOT be useful if

• A) customers cannot assess service quality,as in the case of oil change or maintenance check.
• B) decision-making managers do not get the results of the feedback.
• C) the person who rendered poor service is the same person collecting the information.
• D) customers are rushed and don't take the time to assess the service.
• E) any of these occur.

---

Definitions:

MIRR

Modified Internal Rate of Return; a financial measure used to evaluate the attractiveness of investments, adjusting for the costs of investment and for different rates of reinvestment of cash flows.

Required Rate of Return

The minimum return an investor expects to receive from an investment, considering the risk associated with it.

NPV

Net Present Value (NPV) is the difference between the present value of cash inflows and the present value of cash outflows over a period of time. It is used in capital budgeting to analyze the profitability of an investment.

Cash Flows

Cash flows refer to the net amount of cash and cash-equivalents being transferred into and out of a business, crucial for assessing the financial health and liquidity of a company.