Which Service Gap Is the Ritz-Carlton Hotel Trying to Address

question 56

Multiple Choice

Which service gap is the Ritz-Carlton Hotel trying to address when it takes time and spends up to $1,700 to train a new employee?

• A) standards gap
• B) knowledge gap
• C) performance gap
• D) communication gap
• E) recovery gap

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Definitions:

Somatic Nervous System

The part of the peripheral nervous system that handles voluntary control of body movements through the control of skeletal muscles.

Sensory Neurons

Nerve cells that are responsible for converting external stimuli from the organism's environment into internal electrical impulses.

Interneurons

Neurons that are located in the central nervous system and transmit signals between sensory neurons and motor neurons.

Glial Cells

Glial cells are non-neuronal cells in the central and peripheral nervous systems that support and protect neurons.