Hiro Sells Building Materials to Local Contractors

question 7

Multiple Choice

Hiro sells building materials to local contractors.He wants to build long-term relationships with his contractors through effective follow-up.After delivering the materials ordered,Hiro can demonstrate __________ by checking with his contractors right after the delivery and addressing any problems promptly.

• A) assurance and profitability
• B) responsiveness and empathy
• C) tangibility and competence
• D) profitability and reliability
• E) reliability and tangibility

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Definitions:

Mental Image

A representation of a sensory experience in the mind, which can be visual, auditory, or related to other senses, even in the absence of external stimuli.

Dialectical Reasoning

A method of argument for resolving disagreement that involves the exchange of arguments and counter-arguments, aiming to find the truth through reasoned dialogue.

Contextual Intelligence

The aptitude to understand and apply knowledge effectively across varied situations by keenly evaluating the contextual factors.

Factor Analysis

A statistical method used to describe variability among observed, correlated variables in terms of a potentially lower number of unobserved variables called factors.