When the Delivery of a Service Fails to Meet Customers

question 76

Multiple Choice

When the delivery of a service fails to meet customers' expectations,a __________ gap exists.

• A) service
• B) quality
• C) standards
• D) production
• E) procedural

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Definitions:

Approximation

A value or quantity that is nearly but not exactly correct, often used in mathematical and scientific contexts.

Known Facts

Information or details that have been confirmed to be true through evidence or research.

Proven Correct

Demonstrated to be true or accurate through evidence or logical reasoning.

True

True indicates something that is in accordance with fact or reality, not false or erroneous.