Procedural Fairness Pertains to a Customer's Perception of the Benefits

question 65

True/False

Procedural fairness pertains to a customer's perception of the benefits received compared to the costs of the inconvenience or loss.

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Definitions:

Sample

A group or set collected from a larger population for the purpose of statistical analysis, representing the larger group.

Hypothesis Testing

A statistical method that uses sample data to evaluate a hypothesis about a population parameter.

Statistical Analyses

The process of applying statistical methods to data in order to summarize, describe, and infer properties of the underlying distribution.