A __________ Gap Reflects the Difference Between Customers' Expectations and the Firm's

question 146

Multiple Choice

A __________ gap reflects the difference between customers' expectations and the firm's perception of those customer expectations.

• A) quality
• B) knowledge
• C) standards
• D) delivery
• E) communication

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Definitions:

New Knowledge

Information or insights gained that were previously unknown, contributing to the understanding or development of a subject area or field.

Research

A systematic investigation aimed at acquiring new knowledge, which in a business context can lead to new findings that may be applied to improving processes, products, or services.

Identifiability Criteria

The requirements that must be met for an asset or liability to be recognized separately in the financial statements, often relating to control, future economic benefits, or valuation.

Intangible Asset

An identifiable non-monetary asset without physical substance, like patents, copyrights, trademarks, and goodwill, that an organization uses for production or supply of goods or services, for rental to others, or for administrative purposes.