Customers Have a Defined ________ When It Comes to Waiting

question 70

Multiple Choice

Customers have a defined ________ when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing to wait varies with the type of store.

• A)voice-of-customer quotient
• B)empowerment standard
• C)tangibles gap
• D)zone of tolerance
• E)quality gap

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Definitions:

Agreeableness

A characteristic showcasing friendliness, benevolence, and a willingness to work together.

Trait Terms

Words or phrases used to describe consistent patterns in behavior, thought, and emotion in an individual.

Introversion

A feature of personality inclined towards paying more attention to what one feels internally rather than what is happening around them.

Extraversion

A personality trait characterized by energy gain from external social interactions and activities, opposite of introversion.