One of the Reasons Service Failures Need to Be Addressed

question 109

Multiple Choice

One of the reasons service failures need to be addressed quickly is to

• A)minimize the zone of tolerance.
• B)increase empowerment zones.
• C)avoid negative word of mouth from upset customers.
• D)avoid a situational ethics conflict.
• E)keep management from finding out what happened.

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Definitions:

Declared Obsolete

The designation of a product, service, or technology as outdated or no longer in use, often replaced by newer alternatives.

Obsolete Materials

Items or materials that are no longer used or needed due to changes in technology, market demand, or product design.

Material Disposal

The process of discarding, recycling, or selling off waste materials or surplus goods in an environmentally responsible and cost-effective manner.

Equipment Disposal

The process of getting rid of outdated or no longer needed equipment in a safe, environmentally friendly, or legally compliant manner.