The Two Methods That Encompass Customer Service Activities Are

question 63

Multiple Choice

The two methods that encompass customer service activities are

• A)human and mechanical.
• B)face-to-face and over-the-phone.
• C)customer-initiated and company-initiated.
• D)immediate and long-term.
• E)internal and external.

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Definitions:

Tandem Axle Configurations

A vehicle setup where two axles are placed close to each other to support a heavier load.

Single-speed

Refers to mechanisms or vehicles operating with only one gear ratio, without the ability to shift gears.

Two-speed

Describes a mechanism, such as a gearbox, with two operating speeds, allowing for a shift in performance or efficiency depending on the requirement.

Kingpin

A critical component in vehicle steering mechanisms or in the coupling between a trailer and a tractor, around which steering or pivoting occurs.