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Maintaining and Enhancing Good Customer Relationships Begins with a Company

question 18

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Maintaining and enhancing good customer relationships begins with a company culture that


Definitions:

Distinctiveness

The quality of being easily distinguishable from others due to unique characteristics or features.

Consensus

A general agreement among the members of a group or community, often used in the context of decision-making processes.

Aptitude

A natural ability or skill that makes it easier for a person to learn or excel in a particular area.

Projection

A psychological defense mechanism where an individual attributes their own unwanted thoughts, feelings, or motives to another person.

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