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Share of Customer Differs from Market Share in That It

question 101

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Share of customer differs from market share in that it measures the quantity of purchase dollars each customer spends on the company's products rather than the number of customers.


Definitions:

Spontaneous Recovery

The reappearance of a conditioned response after a period of apparent extinction, without further conditioning.

Variable-Ratio Reinforcement Schedule

A reinforcement schedule in which the number of responses required for a reward varies, leading to high and consistent rates of response.

Fixed-Interval Reinforcement

A reinforcement schedule in which rewards are delivered at consistent, predetermined intervals of time, promoting a pattern of behavior.

Tantrums

Explosive emotional outbursts, often characterized by yelling, crying, and anger, typically seen in children but can occur at any age.

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