During Which Step of the Personal-Selling Process Does the Salesperson

question 112

Multiple Choice

During which step of the personal-selling process does the salesperson establish a rapport that sets a foundation for the relationship and asks questions to learn more about the prospect and his or her needs and wants?

• A)the approach step
• B)the preapproach step
• C)the qualifying step
• D)the presentation step
• E)the prospecting step

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