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The launch stage of the new-product development process is usually the least expensive stage for new products.
External Failure Cost
Expenses related to product or service failures detected by the customer, including returns, repairs, and warranty claims.
Quality Cost Report
A detailed breakdown of all costs related to ensuring the quality of products, including prevention, appraisal, and failure costs.
Customer Returns
Merchandise that has been sold and later returned by the customer.
External Failure Cost
Expenses associated with defects that are found by the customer after the product has been delivered, including returns, repairs, and warranty claims.
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