Always-A-Share Customers

question 80

Multiple Choice

Always-a-share customers:

• A) Are tied to a system
• B) Can allocate their purchases to several vendors
• C) Face significant switching costs
• D) Maintain a consistency in their purchase pattern
• E) Involve suppliers who are not interchangeable

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Definitions:

Negative

A term often used to denote the absence or opposition of a condition, quality, or action.

Reinforcement

In psychology, a process in which a behavior is strengthened by the outcome that follows it, either through a positive reinforcement or the removal of a negative stimulus.

Shaping

A method of conditioning by which successive approximations toward a target behavior are reinforced, used in both animal training and therapeutic settings.

Classical Conditioning

Acquiring knowledge when an environmental stimulus is linked to one that naturally exists.