CRM Systems Have Two Interconnected Components: Sales and Selling, and After-Sales

question 9

True/False

CRM systems have two interconnected components: sales and selling, and after-sales service and support.

---

Definitions:

Innovation

The process of creating new ideas, products, or methods, often leading to technological progress or market disruption.

Electricity Consumption

The amount of electrical power used by devices, systems, or facilities over a specific period of time.

Consumer

An individual who purchases goods or services for personal use rather than for manufacture or resale.

Implementation

The process of putting a decision or plan into effect; execution.