The Most Obvious Reason for Increased Importance for High-Quality Customer

question 83

Multiple Choice

The most obvious reason for increased importance for high-quality customer service is ____.

• A)greater competition
• B)a more diverse customer base
• C)stricter government rules
• D)greater cultural diversity

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Definitions:

Objective

Uninfluenced by personal feelings or opinions in considering and representing facts; impartial and factual.

Perception

The process by which individuals organize and interpret their sensory impressions to give meaning to their environment.

Solitude

The state of being alone, often by choice, allowing for self-reflection, introspection, or personal development.

Compensation

A psychological strategy wherein an individual covers up, either consciously or unconsciously, weaknesses, frustrations, desires, or feelings of inadequacy or incompetence in one area through gratification or excellence in another area.